
Find the cause, not just the visible damage
A broken board is easy to spot. Movement at the base of a post or deterioration hidden by planting can be less obvious. Replacing a panel without checking its supports may leave the underlying problem unresolved. When you contact us, describe whether the fence is leaning, moving in the wind, separating from a post or showing localised damage.
Please keep people and pets away from unstable sections. Do not lean on a failing fence to test it, and do not attempt to handle a large loose panel alone. If the boundary is beside a public route or shared access, explain that during your enquiry so we understand the situation. Attendance and scheduling must be confirmed; we do not promise an automatic emergency response.
Replacing damaged fence panels
An isolated damaged panel may be replaceable when the neighbouring sections and supporting posts remain in suitable condition. The replacement needs to match the opening, attachment method and intended height. A panel that appears similar in a photograph may not fit the existing arrangement without adjustment, so measurements and fixings matter.
There may also be a visual difference between new timber and weathered fencing. We can discuss a practical match, but it is not sensible to promise an exact colour match to older timber. Where several adjoining panels are deteriorating, compare the cost and likely usefulness of piecemeal repairs with replacing that run together.
Loose, leaning or deteriorated posts
Posts carry the load from the panels and require particular attention when a fence has started to lean. The question is not simply whether the post can be pushed upright. Its material, condition, existing footing and connection to the panels all affect the repair options. Sometimes a post can be retained; in other cases replacement is the more sensible specification.
Excavating an old footing can involve additional work, particularly near paving, walls, roots or buried services. Please point out known services and nearby structures before any work is agreed. The quotation should distinguish post work from panel replacement and identify any reinstatement that is included or excluded.
Repair or replace the whole run?
Repair is worth considering where damage is limited and the rest of the structure is sound. A more extensive replacement may be sensible when several posts are failing, much of the timber has deteriorated, or the existing design no longer meets your needs. Age alone does not settle the question. Condition and the amount of work needed are more useful starting points.
Ask what the proposed repair will address and which existing components will remain. If a new panel is being fitted between older posts, understand the limits of the work. A repair to one section does not renew the rest of the boundary or remove the need to maintain it.
Information that helps us quote
Give your postcode, the approximate number of affected panels or posts and a description of the damage. Mention how it happened if you know, but avoid trying to diagnose structural problems yourself. Clear photographs can be useful during the enquiry, although the method for sending them and any site visit should be agreed directly.
Access also affects repairs. Tell us about narrow passages, steps, parking restrictions or a route through the property. If the fence adjoins a neighbour, establish who can authorise the work and whether access from the other side is available. We cannot resolve ownership disputes through a repair quotation.
Agree the scope before work starts
Your repair quotation should identify the items being replaced or repaired, the materials proposed and whether removal and disposal are included. Ask how any additional damage found during the work will be handled. Changes should be discussed before the scope expands, rather than left for you to discover afterwards.
We offer free quotations. The price depends on the actual condition, access and specification, so a generic price per panel may not reflect your job. Request the relevant workmanship guarantee terms for the agreed repair and ask about any limitations relating to components that remain in place.
Arrange a repair assessment
Call 020 3797 3058 to explain the problem or visit our contact page to prepare your enquiry. If a full replacement is the better option, our installation service can help you compare styles and plan the new boundary. The aim is to agree a clear, proportionate scope, whether that means one damaged section or a longer replacement run.
Frequently asked questions
Can one damaged panel be replaced?
Often it can, provided the posts, opening and adjoining structure are suitable. The condition and dimensions need to be checked.
Will new timber match my old fence?
New and weathered timber can differ in colour and appearance. A practical style match may be possible, but an exact colour match cannot be assumed.
Do you provide urgent repairs?
Call to discuss the condition and current availability. Attendance times must be confirmed for your location and the work required.