1. Describe the boundary and the outcome
Record the postcode, property type and approximate length of fence involved. Explain whether you want a new fence, repairs to an existing one or advice on both. State your main priority, such as replacing a damaged section, improving privacy or creating a more consistent appearance.
Add a rough sketch if the fence turns a corner or includes separate runs. Mark what should remain in place. You do not need survey-quality measurements for an initial enquiry, and you should not approach an unstable section to obtain them.
2. Identify the proposed materials
Ask for the fence style, dimensions and supporting components to be described clearly. Where relevant, that includes posts, gravel boards, fixings and any finish. Confirm whether a product shown in a photograph is the exact proposed item or an example of the general appearance.
If you are still choosing, use our fence styles overview to narrow the options. Keep alternatives separate in the quotation so you can see what changes in the specification as well as the total.
3. Mark retained and replaced parts
For a repair, identify the sections being repaired and the materials being retained. Ask whether the suitability of existing posts or panels still needs checking. For a new run, make clear whether all old components are included in the removal scope.
If repair and replacement are both being considered, read our repair or replace guide and ask for distinct descriptions of each option. This avoids comparing a partial repair with a full replacement as though they were the same job.
4. Explain how the site is reached
Describe side access, stairs, narrow passages, shared gates and any route through the building. Note restrictions on working hours or unloading that you already know about. Ask where materials can be placed without blocking access for residents, staff or visitors.
For a rented or managed property, identify the person arranging access and the person approving the work. Give the contractor a practical contact route without assuming that the tenant, agent and owner have the same responsibilities.
5. Confirm removal and reinstatement
Ask which old materials will be removed and whether the price includes disposal. Identify planting, storage or other items that need moving before installation, and agree who will do that work. Do not assume that boundary clearance is included simply because old fence removal is included.
Confirm the expected condition of paving, beds and the work area afterwards. If a particular finish matters to you, have it recorded rather than relying on the word “tidy” to communicate everything you expect.
6. Check the price and open questions
Read the total payable and check whether VAT is included where applicable. Look for exclusions, allowances and conditions that still need resolving. Ask how unforeseen work would be discussed and agreed, and keep written confirmation of any changes you accept.
Citizens Advice's guidance on written quotations recommends checking the work and materials, price validity and VAT. Its independent advice can help with the general buying process. Our fencing costs guide explains the fencing-specific factors behind the figure.
7. Confirm timing and practical arrangements
Ask when availability can be confirmed and how the proposed sequence fits with access to the property. If the work affects a gate or a route you use daily, discuss that specifically. Keep children, pets and other users of the space in mind when agreeing access arrangements.
Check payment stages and the contact for questions before work starts. Avoid planning around an assumed completion date that has not been agreed with the contractor. Our how it works page sets out the main stages to discuss.
8. Read the guarantee and handover details
Ask what workmanship cover is offered, which products have separate manufacturer terms and what conditions apply. Where old fence sections are retained, clarify the distinction between those sections and the new work. Request the relevant insurance information if you need it for your property or procurement records.
At handover, compare the completed work with the agreed scope and raise any questions. Keep the quotation, agreed changes and care information together so you have a clear record of what was supplied.
Ready to request your quote?
You do not need every answer before contacting us. Start with your postcode, a brief description of the fence and the access route. Tell us which choices you want help with, and whether another person needs to approve the work.
Call 020 3797 3058 or use our contact page to request a free quotation. Bring this checklist to the discussion so the proposal can address the details that matter at your property.
Frequently asked questions
Do I need exact measurements before enquiring?
Approximate dimensions are useful for the first discussion. Make clear that they are estimates, and allow the final layout and quantities to be confirmed before the work is agreed.
What if two quotations include different work?
Ask each contractor to clarify their scope against the same requirements. Compare materials, retained components, access, removal and exclusions before comparing the totals.
Can I ask for more than one fence style to be priced?
You can ask whether alternatives can be quoted. Keep each option clearly specified so that differences in materials, work and price are easy to understand.